I hired this company (A Team Moving and Storage, 1417 Exchange Drive, Richardson, TX (469) 229-0751) to move my household goods from one house in Allen, TX to our new home in Lantana, TX in November, 2012. Issue 1: I provided them a complete and accurate list of all of my household goods, and got a quote of about $800 for moving costs.
In the end, they ended up charging me close to $3000. That's one thing. More importantly, 2: They not only damaged my washer, but they also caused damaged to my brand new, new construction home. They hit the edge of the front door, made scratches on the floor, and hit several walls.
I am a reasonable person and understand these things happen, so I was not upset about it. I just expected the company to do the right thing and reimburse me for the damages. NEVER HAPPENED. In fact, they blamed ME for taking just THREE days in which to report the damages (because family was in town for Thanksgiving I did not want to deal with them at the time).
They said "We don't know that you didn't cause those damages." I disputed the only portion of the moving costs that I could, with VISA, because I put about $800 on the credit card. In a letter to VISA, they LIED and were MISLEADING by saying that I could file a claim with their insurance, all the while knowing that their insurance only covers damage to GOODS (items moved), not damage to the home itself. In their letter to VISA they even accused me of trying to get out of paying my moving costs, EVEN THOUGH they admitted that their own movers admitted damaging my front door.
This is a shady, lying, misleading, nasty company that blames their own customers for any problems they cause. Do yourself a favor and never do business with them!
Monetary Loss: $1000.